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FAQ

On the day of arrival, it is possible to settle into the room after 2:00 p.m. Early check-ins (between 6:00 a.m. and 2:00 p.m. on the day of arrival) depend on room availability and are subject to additional costs, according to the valid price list. For more information, please contact the hotel reception.

On the day of departure, the room must be checked out by 10:00 a.m. Later check-outs (from 10:00 a.m. to 5:00 p.m. on the day of departure) depend on availability and are subject to additional costs, in accordance with the valid price list. For more information, please contact the hotel reception.

Every person (including children of all age groups) staying in the facility must present a valid personal document (identity card or passport) to the reception staff for the purpose of registering in the eVisitor system (Regulations on the Visitor system).

Every reservation requires a guarantee of arrival by the guest (credit card or advance payment). For more information, please contact the hotel reception.

The use of the parking space (in front of the hotel) is free for all hotel guests. When checking in to the hotel, you need to collect the parking card and display it in a visible place inside your car (under the windshield). The hotel does not have a garage or any other form of covered parking.

Free accommodation for children up to 3 years of age (in a room with parents). Children over the age of 12 are considered adults. For an accurate calculation of the stay with children, it is necessary to specify the number of adults as well as the number and age of children. This can be done by entering data on our website, by phone or by e-mail.

Limited quantity – available on request and at extra cost. Please contact the hotel reception.

Guests with pets are allowed. Please let us know when making the reservation or at the latest on the day of arrival (at the reception). The stay of pets is subject to additional costs, according to the valid price list. For more information, please contact the hotel reception.

A day stay is considered a stay in the facility if the tourists stay between 06:00 a.m. and 06:00 p.m. for a day’s rest, but for a total of eight hours. For more information, please contact the hotel reception.

We provide free use of the bicycle room. The room is located within the hotel and is supervised by the reception staff.